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Dusty
09-14-2005, 06:22 PM
With all the new product flooding in, I am excited to see a lot of you putting our newly launched Product Review feature to good use. It debuted in the newsletter last week! If you missed the explanation, here it is:

http://www.sideshowtoy.com/cgi-bin/category.cgi?category=090905reviews

(Please note that all reviews submitted will be moderated for content.)

The Josh
09-14-2005, 06:32 PM
With all the new product flooding in, I was hoping to see a lot of you putting our newly launched Product Review feature to good use. It debuted in the newsletter last week! If you missed the explanation, here it is:

http://www.sideshowtoy.com/cgi-bin/category.cgi?category=090905reviews

It's very simple, much like the Amazon.com reviewing method. Express your opinions on product for all SideshowCollectibles.com visitors to see! :rock (Please note that the reviews will be moderated, so trollish behaviour and horrible reviews trashing the product just for fun will not be tolerated, not that any of you would stoop to that level, but of course it must be said! :D)

Pass it on to the other boards you guys post on! We'd love to see a lot of participation, which could lead to increasingly new and exciting interactive features on the Sideshow site :banana

Already done a couple Dusty. :banana

Firefly Flanatic
09-14-2005, 07:22 PM
I have a little complaint about this Dusty. I reviewed six or seven of the Buffy figures and the only one that wasn't approved was the Willow figure which I gave 3 stars and made comments about the face not coming out good and being pale. I went on to say how great the outfit was and the accessories. I don't call that an overly critical review at all yet it wasn't approved. All the other figures which I gave 4-5 stars were approved.

I can understand Sideshow not wanting people just coming and bashing their products but that isn't what I did. I gave a very fair review of the product and what I thought worked and didn't work. Yes, trolls are bad but I am a legitimate customer who owns every figure and it bothers me that, from what I can see, Sideshow will only show the reviews that highly praise the figures.

Darklord Dave
09-14-2005, 07:58 PM
Having these reviews on the sales page makes them sales tools and I really can't see them adding a review that isn't glowing.

The Pinto salesman doesn't tell his customers "by the way, it explodes on impact..."
:horror

Fritz
09-14-2005, 08:08 PM
I agree with Dave. That's what message boards are for. Sideshow reviews are for "golly gee this is the greatest thing since sliced bread" reviews. I get it and don't have a problem with it. Sideshow is a business after all.

cherno
09-14-2005, 08:38 PM
Having these reviews on the sales page makes them sales tools and I really can't see them adding a review that isn't glowing.

The Pinto salesman doesn't tell his customers "by the way, it explodes on impact..."
:horror
I hope that isn't what they are doing. If so, then why even offer this feature? I can understand weeding out the really poorly done ones who rant stupidly, but if a critical review is done and gives and honest well thought out opinion, I should hope that it wouldn't be dismissed just because it was critical of the product.

I am very positive on the products they deliver but there is always something that someone isn't going to be happy about, and if you are going to offer a true review, or disquise something as an upfront review, you should be prepared to take a bit of criticism.

Darklord Dave
09-14-2005, 10:54 PM
and if you are going to offer a true review, or disquise something as an upfront review, you should be prepared to take a bit of criticism.

Think of the sales page of an item as a movie poster or a book jacket. Do you expect the studio or publisher to put anything less than positive on a poster or book jacket? They (posters, book jackets) are sales tools and that's the point of including reviews on them.

cherno
09-15-2005, 05:17 AM
Think of the sales page of an item as a movie poster or a book jacket. Do you expect the studio or publisher to put anything less than positive on a poster or book jacket? They (posters, book jackets) are sales tools and that's the point of including reviews on them.
I don't but to announce it as being similar to Amazon's reviews as dusty did:



It's very simple, much like the Amazon.com reviewing method. Express your opinions on product for all SideshowCollectibles.com visitors to see! :rock (Please note that the reviews will be moderated, so trollish behaviour and horrible reviews trashing the product just for fun will not be tolerated

If they are looking for positive quotes to throw up on the site to promote the product then ask for that kind of interaction. But if you are asking people to submit true reviews, and to ask others around the web to do so also, it shouldn't only show the positives.
I can understand why they wouldn't want to, but based on the way that they announced this feature I would have expected allowance of more balanced reviews.
Of course we haven't heard back from Dusty yet so, I am not sure that this is what they are doing. I am just saying I hope they aren't going to only keep the glowing positive reviews. I wouldn't want to just read that if I were looking for true reviews of a product. I would view it as nothing more than marketing fluff and go to a real review site for some unbiased information.

Michael Crawford
09-15-2005, 06:02 AM
This is probably a bad idea - just my opinion.

If they want glowing, movie poster quotes, then they need to do what they do - pull said quotes from unsolicited comments from emails, postings and reviews at other sites. Then you're getting real opinions, but you get to pick the ones you are publishing.

In this case, if you ask people to give you your opinion, but censor out any that aren't glowing, it will have negative repercussions with customers, and create a weak reputation for the organization. When you ask people for input, you have to accept the good with the bad (as long as it's done in a constructive and appropriate manner), or you end up appearing like you're unwilling to hear it.

I think customer testemonials would be a great idea - little snippets on the page for a product saying "When I bought the premium format Seven of Nine, I grew back my hair! - Bob from Chicago" because they are unsolicited. But when you solicit for opinions and call them 'reviews', you better be ready to post the negative along with the positive.

Michael
MWC

Winged Shadows
09-15-2005, 06:43 AM
I agree, Sideshow need to take the stick with the praise. Sure it's a selling tool, but being biased in what goes on and what doesn't will p*ss off:

A- the reviewer.

B- the customer that buys the product, that indeed finds a flaw no one has bothered to comment on before.

In both cases you end up losing the support of a customer.

Edit: Can see Mr MC already covered my points. :D Should read through all replies before replying.

oxbeard
09-15-2005, 07:11 AM
I have to say I agree with Michael. This is one feature I think SS would be much better without. The comparison has been made to reviews on Amazon.com. I have read very scathing reviews of certain products on amazon.com just the same as positive reviews. I think the difference in companies is important here too. Amazon, basically an online discounter, sells a huge variety of products for other companies, whereas SS is selling their items direct to the customer and thus it is much more critical to present items in a positive light.

I for one don't plan to use the feature. I figure I'll keep my comments confined to the boards.

Fritz
09-15-2005, 11:11 AM
Personally, I don't expect nor go to Sideshow's (or any other manufacturers) website looking for critical reviews of their products and it doesn't bother me if they censor them out. That's why I join message boards.

Michael Crawford
09-15-2005, 11:29 AM
I'd say this has very little to do with the people READING the reviews. It has everything to do with the people PROVIDING the reviews. It's going to be what they think - and what they communicate - when reviews are not printed, especially when the example of Amazon is used. When they provide honest reviews, and are not printed, they'll tend to make others aware of that, and it could end up making Sideshow appear badly.

We'll have to see how this all turns out of course - perhaps Sideshow will go the Amazon route, and show those that are less favorable. I'm doubting it though, and I just think there might have been better ways (that wouldn't have been an issue) to get positive product testomonials on the pages.

Michael
MWC

Dusty
09-15-2005, 11:49 AM
Hmmm, many good points have been brought up here today. I think my words may have been misconstrued a tiny bit when I mentioned Amazon - by doing that, I just was pointing out that the way of posting and entering reviews was simple, pretty much the same as how they have it set up over there. The main difference, which some have pointed out, is that we are the manufacturer (unlike a place such as Amazon or Barnes and Noble or whatever), and with that distinction comes many complications, therefore any comments posted to SideshowCollectibles.com are moderated for content. (I'll edit the original post a bit so hopefully it will be clearer - in fact, I'll just remove that part all together so it won't confuse anyone else :D)

As for the actual moderating of reviews, I'm not in charge of that and have no idea what people are writing until it gets posted on the site - I only noticed that not many reviews were popping up and wondered if maybe people had missed the announcement in the last newsletter (I always get in trouble while trying to be helpful :p) - so I can't give you any definitive answers regarding that aspect. But I can 100% guarantee that I will pass on all your comments to those in the know! :)

cherno
09-15-2005, 12:04 PM
Thanks Dusty!

oxbeard
09-15-2005, 12:32 PM
Dusty, I didn't want to imply that I was complaining to you. Just have reservations about this feature.

I have definitely been impressed with how much you and some of the other staff participate in the discussions here. It really is very welcome and we definitely look forward to your responses even when you may not know the answer but at least tell us that much. :clap

Anton Phibes
09-16-2005, 12:29 PM
I have given reviews to 3 products at Sideshow's website, Dusty. Reviewing 1/4 scale London after Midnight, Phantom of the Opera and Wolfman. I have only had one minor mishap with a Sideshow product. My 1/4 scale Frankenstein had his "bird" finger broke off. This wasn't Sideshow's fault anyway, and the dealer from whom I purchased it gave me a replacement same day no questions asked.

I do not understand why anyone would leave a negative review of a Sideshow product anyway. If they bought it, they must have liked it. If they like it, they want others to have one as well. Have you actually had someone post something like "Sideshow produces sub-par bantha pooo doo and charges too much for it"? If so, perhaps they never purchased the product at all and are just...well, insane, deranged,a jerk, or....a competitor.

Michael Crawford
09-16-2005, 12:39 PM
I have less than glowing reviews on Sideshow product on occasion - they aren't perfect of course. Then again, as someone who writes over 200 reviews every year, I *might* be an exception.

But people buy product not just because it's perfect, but because it's from a license or line they love. Buffy collectors may buy every 12" figure Sideshow produces, but it's fairly unlikely that Faith would get many glowing reviews. As a Simpsons fan, I bought every figure and playset Playmates produced, but there were plenty that got below average ratings. Buying something collectible doesn't mean you won't find problems with it - there are other factors that drive collectors to buy.

Michael
MWC

oxbeard
09-16-2005, 01:10 PM
Exactly Michael. I have all of the Buffy figs except the very 1st Buffy and I definitely wouldn't give them all raving reviews. And even some of the other statues and PF I have I would have to make criticisms about even though I bought them. Just because I plan on keeping a figure doesn't mean I don't have an opinion on how the figure could have been done better.

In the same sense, I know several who have been so disappointed with a figure that they did send it back and would definitely want to caution someone before they made the same mistake.

Firefly Flanatic
09-16-2005, 03:44 PM
I do not understand why anyone would leave a negative review of a Sideshow product anyway. If they bought it, they must have liked it. If they like it, they want others to have one as well. Have you actually had someone post something like "Sideshow produces sub-par bantha pooo doo and charges too much for it"? If so, perhaps they never purchased the product at all and are just...well, insane, deranged,a jerk, or....a competitor.


Just want to defend myself here a bit (even though I really don't understand why I should have too). The reviews let you pick between 1-5 stars.
When I bought Willow,the prototype shown was drastically different than what was actually sold. The review I left was a "3 star" review so it was hardly bashing the product. I gave reasons why I felt it deserved three stars, some good and some bad, but hardly bashing. I also reviewed PG Buffy and actually had more negative things to say about that figure but because I like that one better I gave it "4 stars".

I've left seven reviews so far and only had the one not okayed - I was planning on leaving one for each of the remaining figures I own. I actually own multiples of each figure because I buy for myself and my daughters. I am a huge Sideshow supporter and am usually the first to defend the product to those who I feel are being overly critical.

And here is why I was willing to leave reviews. I wanted to help sell the product. A lot of people initially judge the figure on the first prototypes shown and the opinions of people on BBoards/forums. There are message boards where people are overly critical and have nothing nice to say. I own all these figures I am reviewing so I know what they really look like. So if I review every single one of the Buffy figures I own and only have one or two that I gave less than 4 stars to people will trust that I am an honest reviewer and not someone just there to praise Sideshow. I find that a lot of the figures look even better in real life and am happy to tell that to people to help someone on the fence. I posted a few of my Prophecy Girl Buffy pictures on other sites and had people tell me that they are going to buy it now because of what I said and the photos I provided. This is a figure that was heavily bashed on another board.

So if every single review posted says basically the same thing "Great Figure!", "Wonderful", "Best One Yet", people are more likely to just think that these are just "reviews" provided by the company selling the product. If they read reviews from people who actually own the figures, love them but still find a flaw here and there, they are getting an actual picture of what they are getting and will be more happy with it if they chose to buy it rather than be upset when they get something they aren't expecting.

Dusty, thanks for answering my questions and passing mine and other peoples thoughts on this on to Sideshow.

The Josh
09-16-2005, 04:03 PM
I've left a couple reviews one for Sauron and one for Galadriel. I think as long as the are honest they should go up but I'm glad they are keeping the trollish ones off.

Ironman1188
09-16-2005, 07:05 PM
Michael's right. If you are asking people to honestly review their figures, then post what they've reviewed. If you don't want honesty then:
- pick the good comments from emails as was stated earlier
- write the reviews yourself as no one will praise your work as much as you ['cept maybe Dave :angelsmil ]
- do away with the feature

No one likes to be bashed, we'll all agree to that, but if you are going to only post glowing reviews, then what photos are you using? Will they be doctored to make the figure match the review? Or will some figures be obvious in their absence because a glowing review cannot be done. Let's be honest, you truly raised the mark when it comes to licensed figures but there are a few figures that would have to be, plain and simple, lied about to get a review that it sounds like you'd post it. You might do better to hire one of the loyal lapdogs that follow blindly, then insult someone who gave you his honest opinion.
And if your system for reviews allows a rating from 1-5 stars but you're knocking a 3 out, does that mean a customer who goes to your site will only be allowed to see that your figures rate 4-5 stars consistently across the board? Thats really more deceiving for the customer isn't it?

Anton Phibes
09-16-2005, 07:17 PM
Michael Crawford stated that he doesn't always give glowing rave reviews,and reminded me of the fact that some collectors buy every character in a collection. Another poster stated dissatisfaction with Willow, and her **ahem** unusual cranial proportions( trying to be kind..I know her head is huuuuuge and marshmallowy). I forgot that some people are completeists. :angelsmil All I was trying to understand is what motivations some might have for, you know, generally trashing a product. It seemed suspicious to me if someone, say, wrote a review that said "Sideshow sucks and they charge too much", or something like that. An honest review from fans was not at all what I was talking about. So please don't misunderstand me. Case in point: I was a little disappointed with the Frank Black Millennium/X-Files figure cranial proportions. But He didn't turn out nearly as bad as Willow. I was, as a whole, generally pleased with Frank though. I think its a good likeness, and I find it thrilling that this particular figure was made at all. I can understand being disappointed though if a favorite character is depicted not so much "poorly" but in a way that makes us feel that there could have been "more". For instance, I am a huge fan of Sideshow's Universal lines. I love em as a whole and would give them 4 stars. But I was disappointed with all their Wolfman offerings until the 1/4 scale. The 1/4 scale is the best Wolfman likeness and figure I own. And I own a lot of Wolfman pieces. I always felt the 8" was not a very good likeness and the pose was static. I thought the 1/6 figure was too skinny. But I wouldn't have bashed them. I am just leery of a review that would totally decimate a company's efforts. The internet has a bad name for this. Anyone remember the Comic Guy from the Simpsons? For the record, Michael, your reviews are what has prompted me to buy a lot of itmes I otherwise would have passed on. So, I don't view them as anything but honest and insightful. I wouldn't have any of Sideshow's POTA line if not for your reviews. Although I gotta say, I would've bought the Frank Black figure even if you hated it. I love Millennium. It was waaaay ahead of its time and Lance Henriksen is awesome. So I hope I didn't make anyone want to get a mob together with torches, as I have no windmills to run into. I wasn't referring to Sideshow FANS at all. Only , well you know what I mean... :naughty

Jesseawilson
09-16-2005, 07:23 PM
Well it's not my place to pass judgement on anyone. But your on crack if you think I would let ANYONE tell me how to run my business, ecspecially if the suggestion would potentially cost me sales.

Look at anyone trying to sell anything, like car Companies- Do they point out all the parts of articles that are unflattering or have them lacking over the competition? No They choose the one or two areas that they are the best at and use them to push the car.


You guys act like this is some huge deal that Sideshow is using the positive feedback to push their products. Who the hell in their right mind would print and or publish negative or medeocre reviews or comments about their product. They have no responsibility to be "fair and just" they are not the press they are running a business and need to make money to provide paychecks for the staff that we love so much and to continue to make the product that we can't live without.


Message boards seem to put people on a high horse in some sort of alternate reality. "Sideshow should post the good with the bad" Come on get real!!


Jesse

Anton Phibes
09-16-2005, 07:30 PM
Has anyone ever seen a Movie review where they say "a stylish, suspenseful thriller"--NY Times. Sometimes when you read the actual article in question instead of just the blurb, there is a whole article talking about all the points they didn't like about the film as well. None of those are ever quoted to help sell the film though. I have yet to see a blurb that reads "mild potboiler with little to show in the way of acting, but overall a stylish, suspenseful thriller". Only the Reader's digest version of the review. The complementary part. That's honest reviewing and Sideshow should probably let folks who have a legitimate pros/cons review review stand. I think they are totally correct in removing uncomplimentary rhetoric that may be used by those who are only interested in tarnishing the rep. of the company. They would be fools not to police this idea somewhat.

Ironman1188
09-16-2005, 07:40 PM
Look at anyone trying to sell anything, like car Companies- Do they point out all the parts of articles that are unflattering or have them lacking over the competition? No They choose the one or two areas that they are the best at and use them to push the car.

Jesse

Well, you are right. Car companies do not post the negative parts of articles. They pick and choose from other sources of reviews on their vehicles and pick what they want to use. They don't ask customers to write reviews for them. As for choosing the one or two areas where they are best, maybe Sideshow can try that next.
Sideshow: We cost a little more from the factory but....we have a lot of licenses
I think what most people are saying is don't ask for something if you don't want to hear it. If you want to put up "reviews" of your product, read thru all the emails you've gotten and take your time to pick the most flattering parts that make the product look its best.
There is no one way everyone will agree on just like everyone can't agree on which figure came out worse; Willow or Frank Black? Personally, I was pleasantly surprised by Willow and thought her a little "plain" but much better than I had seen her reviewed. Frank Black, which is also one of my favorite actors could not have been more disappointing [unless he was an astronaut in Beneath]. The jacket hemming was messy and that head was a friggin' melon. There was almost no detail left in the face and his head seemed to rival the Twilight Zone's Kanamit.

Jesseawilson
09-16-2005, 07:59 PM
I think what most people are saying is don't ask for something if you don't want to hear it.

I hear what your saying, but people should realize that they may throughly want this type of critical feedback to help improve the future of their product. I am sure they read ever review and give weight to each one. But taking that feedback and implementing it internaly and taking that feedback and posting it on the page where they are trying to run a profitable business are two seperate things.

They are listening, and they are trying to improve, and they are trying to run a successful business.


Jesse

Fritz
09-16-2005, 09:32 PM
...But taking that feedback and implementing it internaly and taking that feedback and posting it on the page where they are trying to run a profitable business are two seperate things.
They are listening, and they are trying to improve, and they are trying to run a successful business....

My thoughts exactly :rock

Gruff Old Bear
09-18-2005, 10:35 AM
For instance, I am a huge fan of Sideshow's Universal lines. I love em as a whole and would give them 4 stars. But I was disappointed with all their Wolfman offerings until the 1/4 scale. The 1/4 scale is the best Wolfman likeness and figure I own. And I own a lot of Wolfman pieces. I always felt the 8" was not a very good likeness and the pose was static. I thought the 1/6 figure was too skinny. But I wouldn't have bashed them.
It's a bit off the direction this thread is headed, but I had to say Phibes nailed my exact impressions of each figure in the Wolfman line as it has progressed; in fact, the 1:6 was the figure that made me say to myself, I really don't have to own every figure.

But when I saw it on the desk of an executive I know (!) I sure didn't tell him I thought he'd made a bad purchase. My friend didn't think the 1:6 Wolfman was too skinny...he just thought it looked great on his desktop. He also had the 1:6 Phantom on the bookshelf behind his desk.

Can't wait until he sees my PF Wolfman...my sold-out PF Wolfman... :naughty

Michael Crawford
09-19-2005, 06:29 AM
Well it's not my place to pass judgement on anyone. But your on crack if you think I would let ANYONE tell me how to run my business, ecspecially if the suggestion would potentially cost me sales.

Interesting concept - you don't actually listen to customers telling you how to run your business? Obviously, bad ideas are bad ideas, and there are many things going on behind the scenes at an organization than customers realize. But to ignore them, particularly on issues of reputation and brand loyalty, is the ultimate in stupidity.


Look at anyone trying to sell anything, like car Companies- Do they point out all the parts of articles that are unflattering or have them lacking over the competition? No They choose the one or two areas that they are the best at and use them to push the car.

I wouldn't expect them to. But then they aren't soliciting product reviews directly to them for their website, are they? Using examples which are not the same isn't particularly effective.


You guys act like this is some huge deal that Sideshow is using the positive feedback to push their products. Who the hell in their right mind would print and or publish negative or medeocre reviews or comments about their product.

Nobody. And clearly you're completely missing the point. This isn't about them publishing the negative reviews - it's about them soliciting them and not publishing them. There's a huge difference. By asking for your opinion PUBLICLY, and then not sharing it unless it's a 4 or 5 (even though you give them the option to give lower marks), you invalidate their opinion, making it appear that you're uninterested in hearing it. The writer then spreads that around, making it appear as though Sideshow is only interested in hearing what's good, not what's bad. It hurts their rep, not with the people reading the reviews, but those writing them.

And for what? They already get all the feedback they could ever need off boards like this. They could do exactly what the car companies mentioned do - pull quotes from other reviews and sites to post with products, and get the same positive effect, without the negative downside.


}They have no responsibility to be "fair and just" they are not the press they are running a business and need to make money to provide paychecks for the staff that we love so much and to continue to make the product that we can't live without.

For companies to be successful, particularly now, they have to develop raving fans. Not just satisfied customers, since they could lose them in a heart beat, but raving customers that are so happy with their product that they'll live with the occasional wart, and will also become spokesmen for them. Building a reputation of beind fair and honest goes a long way toward that, and a company shouldn't do anything that might cast a shadow on that, especially not when there's other ways to get the same results with no downside.

Occasionally Sideshow sends me product to review. AAMOF, my Connor Macleod review should be up this week in the Ministry of Information. They know when they send me product that the will get an honest and fair review - which means it could be bad, theoritically. How do they avoid that? By sending me only the stuff they really believe in, stuff they know is excellent. Connor is a great figure, and they knew he'd get a good review. Did they send me a Willow or a Faith? No, and after picking them up myself, I wasn't surprised.

If I were Sideshow, I wouldn't publish the reviews that weren't glowing. Therefore, I wouldn't solicit for 'reviews'. If they don't want to grab quotes from external sources, then they should solicit for 'testemonials', and skip the ratings system. There's a huge difference between a 'review' and a 'testominial', and there's an implied postive in the second that's not in the first.

Michael
MWC

cherno
09-19-2005, 08:01 AM
I hear what your saying, but people should realize that they may throughly want this type of critical feedback to help improve the future of their product.
That's what message boards are for.
If they are using this review for this purpose than they are way behind the curve.

As for the question of someone not buying something that they don't like, they don't always know.
Let's take a look at a possible review of Helm's Deep that might be submitted:

"Helm's Deep is a mostly disappointing installment of the Lord of the Rings Environment line. I purchased the product based on the photos posted on the site. When I received the piece, I found that the photos and the actual product didn't match up color wise. I don't care for this particular monochrome color scheme. Also the piece was a bit small. I feel that for an item of this size, the price should be at most 3/4 the current price. The sculpt is well done especially at this scale. 2/5 stars"

Now I don't personally agree with this review, but I can see that as one that would be submitted. As said above, the company should show all aspects, and let people make their own decisions. A mix of reviews are much better if they truly want reviews. If they want praise tesimonials, than ask for that. Perhaps this all boils down to a poor choice of words, but a very important one.

Jesseawilson
09-19-2005, 08:57 AM
Interesting concept - you don't actually listen to customers telling you how to run your business? Obviously, bad ideas are bad ideas, and there are many things going on behind the scenes at an organization than customers realize. But to ignore them, particularly on issues of reputation and brand loyalty, is the ultimate in stupidity.


No I don't listen to anyone telling me to do anything. You guys aren't putting a suggestion in a suggestion box you guys are acting like you know how to run their business better then them.




I wouldn't expect them to. But then they aren't soliciting product reviews directly to them for their website, are they? Using examples which are not the same isn't particularly effective.


Come on, you know exactly what my point was. There are a billion different products for sale and you just don't see someone publishing the negative views of their products very often. And that's for a reason, it hurts sales.




Nobody. And clearly you're completely missing the point. This isn't about them publishing the negative reviews - it's about them soliciting them and not publishing them. There's a huge difference. By asking for your opinion PUBLICLY, and then not sharing it unless it's a 4 or 5 (even though you give them the option to give lower marks), you invalidate their opinion, making it appear that you're uninterested in hearing it. The writer then spreads that around, making it appear as though Sideshow is only interested in hearing what's good, not what's bad. It hurts their rep, not with the people reading the reviews, but those writing them.


I am not missing the point, I just don't see why you people should be all up in arms about the way Sideshow runs their company. If they chase away customers because they are upset that their negative review didn't get used thats their porogative.



And for what? They already get all the feedback they could ever need off boards like this. They could do exactly what the car companies mentioned do - pull quotes from other reviews and sites to post with products, and get the same positive effect, without the negative downside.

They don't get all the feedback they could ever need, they get feedback for the freaks like us that are so into these items we could find a flaw in anything and usually do. With a few of these boards (and members only totaling a few hundred on each) of like minded people (granted their opinion could differ) I wouldn't exactly say that they are getting reviews from all types of customers given they have tens of thousands of customers.




For companies to be successful, particularly now, they have to develop raving fans. Not just satisfied customers, since they could lose them in a heart beat, but raving customers that are so happy with their product that they'll live with the occasional wart, and will also become spokesmen for them. Building a reputation of beind fair and honest goes a long way toward that, and a company shouldn't do anything that might cast a shadow on that, especially not when there's other ways to get the same results with no downside.


And there goes "what a company should or shouldn't do". Now I understand saying that for the sake of a conversation, but some people take it about two steps to far. Like Sideshow is somewhow obligated to listen to us and change the way they do business. Alot of people here feel way to "entitled". If you don't agree with how the company does business then add another check to the list o things that you don't like about Sideshow and reevaluate your business with them.




Occasionally Sideshow sends me product to review. AAMOF, my Connor Macleod review should be up this week in the Ministry of Information. They know when they send me product that the will get an honest and fair review - which means it could be bad, theoritically. How do they avoid that? By sending me only the stuff they really believe in, stuff they know is excellent. Connor is a great figure, and they knew he'd get a good review. Did they send me a Willow or a Faith? No, and after picking them up myself, I wasn't surprised.

If I were Sideshow, I wouldn't publish the reviews that weren't glowing. Therefore, I wouldn't solicit for 'reviews'. If they don't want to grab quotes from external sources, then they should solicit for 'testemonials', and skip the ratings system. There's a huge difference between a 'review' and a 'testominial', and there's an implied postive in the second that's not in the first.


I agree with you 1000% but I draw the line at it being my opinion, where as other people feel they need to make sweeping changes and start petitions, email barages, or smear campaigns. Granted those are extreem and this hasn't happened on this issue but those are examples of things some crazed fans do when there is something that they don't agree with. Some people just don't have the ability to say "I don't agree with that and I am not going to do business with them anymore". And if they choose not to then obviously it wasn't that big of a deal to begin with.


One more time incase anyone missed my point; I couldn't care any less about these reviews, I don't read or submit them. If I like a product or don't like a product I will tell the people that I interact with that might be inclined to purchase about my opinion. If they cut and paste someones review to mean something completely different then I might get upset. I still however would not deem it my job to get them to change thier practices. Opinions are great and this is a great place to share them, but many people take these 15lbs of polystone or 12 inches of plastic a little to seriously. A hobby should not cause stress it should relieve it.



Jesse

Ironman1188
09-19-2005, 02:48 PM
Originally Posted by Jesseawilson
Come on, you know exactly what my point was. There are a billion different products for sale and you just don't see someone publishing the negative views of their products very often. And that's for a reason, it hurts sales.

Ok, but, how many of that billion asked for their customers to submit reviews rating their product from 1-5??

Jesseawilson
09-19-2005, 03:38 PM
Ok, but, how many of that billion asked for their customers to submit reviews rating their product from 1-5??

That doesn't change the fact that it would be stupidity to use the negative ones however they get them.


One more time incase anyone missed my point; I couldn't care any less about these reviews, I don't read or submit them. If I like a product or don't like a product I will tell the people that I interact with that might be inclined to purchase about my opinion. If they cut and paste someones review to mean something completely different then I might get upset. I still however would not deem it my job to get them to change thier practices. Opinions are great and this is a great place to share them, but many people take these 15lbs of polystone or 12 inches of plastic a little to seriously. A hobby should not cause stress it should relieve it.


My point is not contradictory to your dissapointment about the reviews being "missused". I am saying it is their business they can do whatever the hell they want. Don't like it, don't participate in the reviewing. Don't like other peoples reviews being used the way they are doing so then don't read them. If you absolutly still have a problem with it stop doing business with Sideshow. If your still not satisified find enough money to buy the company and run it however you want.


Jesse

Fritz
09-19-2005, 07:45 PM
...One more time incase anyone missed my point; I couldn't care any less about these reviews, I don't read or submit them....

To whom it may concern and for what it's worth, neither do I.

Can anyone honestly tell me they're so dissappointed in Sideshow for not publishing bad reviews that they aren't going to buy future products because of it?

Ironman1188
09-20-2005, 01:20 PM
Well Jeessawilson and Fritz,
I guess we're not the only ones that miss points, but then again, you'll probably miss this one too. :rolleyes:

Fritz
09-23-2005, 10:47 AM
Well Jeessawilson and Fritz,
I guess we're not the only ones that miss points, but then again, you'll probably miss this one too. :rolleyes:

I don't think I missed your point at all. I just don't agree with it. :rolleyes:

Ironman1188
09-23-2005, 11:01 AM
I don't think I missed your point at all. I just don't agree with it.

Oh, so its just all of us who have missed the point when we didn't agree with you and Jesse. :google

Jesseawilson
09-23-2005, 11:36 AM
Point of fact we are not missing your point, we just don't think your point warrants this attitude towards Sideshow. However some people are maybe not missing but ignoring our point and focus on arguing about the likes of wording and semantics.

Obviously we don't agree so lets just leave it at that. I really don't see anything constructive coming of this conversation anymore.


Jesse

Fritz
09-23-2005, 12:11 PM
Oh, so its just all of us who have missed the point when we didn't agree with you and Jesse. :google

No, we just have differing opinions. You don't have to agree with me. I never implied that or at least never meant to.

Masao
09-24-2005, 05:31 PM
Well, clearly this is a bad idea all around.

If customers get into heated discussions over nothing, or no benefit is derived from it for customers or the company, maybe it should just go away.

If you don't like being edited and know you will be, don't submit a review.

Darklord Dave
09-24-2005, 07:25 PM
They aren't editing the reviews, just not posting all that are submitted, just like with the comments area that they have.

HighElven
09-24-2005, 08:40 PM
I can see 100% why they do it, and it makes sense. But if they're not going to post the dud reviews, why have a 'two sides of the coin' review system? Why not have a 'Post your praises for this piece' system?

I don't get why they would make a system where you can review negatively if they are never going to post negative, even slightly negative reviews.

In all honestly I dont really care about this topic in the slightest, I'm just adding what I thought about when I read through this thread.

creecher
09-24-2005, 09:37 PM
The reviews are something I wouldn't use to evaluate an item. First I thought, the site doesn't need them and I don't need the clutter. I didn't need them before, and that is what I am used to now. I get the kind of early report on items, from the board, and are able to interact if I have any questions.

Newcomers may get some benefit from them, and I'm sure Sideshow gets alot of benefit from them. Really, they get a great deal of insight from both the positive and negative reviews. A good marketing excercise. That they choose to post, some or partial, reviews is more an offshoot from having more direct feedback. Feedback that they probably weren't getting from dedicated critical forums, such as this. I'm sure the negatives are looked at closely, though many people arent going to bother sending in negative reviews if they aren't going to be included on the site. As usual, you have to give something a try to see how it works or evolves. They can always srub it if it no longer serves its purpose.

HighElven
09-24-2005, 10:24 PM
Ah yes creech good point. Whilst the negatives won't be pubslihed for feedback on the site, SS will get feedback on the pieces for their own personal use.

Ironman1188
09-25-2005, 02:17 PM
I don't get why they would make a system where you can review negatively if they are never going to post negative, even slightly negative reviews.

Exactly. :confused:

Fritz
09-26-2005, 12:00 PM
Ah yes creech good point. Whilst the negatives won't be pubslihed for feedback on the site, SS will get feedback on the pieces for their own personal use.

Agreed. :)

Migwit
09-28-2005, 03:38 PM
For all you nay-sayers and complainers about SS policy to post only the reviews that they choose (which, gosh darn it, is TOTALLY within their rights, and certainly if you don't like it, then go create your own product and post EVERY review that you get about it on your own damn website!), Sideshow has proved you wrong (but I'm sure you'll decide there aren't ENOUGH negatives...) :rolleyes: :

Kurgan comments (both positive and negative):

http://www.sideshowtoy.com/behindtheshow/?p=298#comments

Ironman1188
09-28-2005, 08:18 PM
Proved us wrong or decided that we were right? Again, a matter of opinion. Actually, wasn't this what you had said:

I think SS has taken to heart some of the board members' complaints about the feedback system on the SS site.
However, I did find this interesting when it was posted in the Kurgan thread earlier.
Touche' Sideshow. Good for you.
http://65.24.76.65/sounds/televis/lost_space/lsclass.mp3