Gondorian Helm set, Nooooooooooooooooooooooooooo!!!!!!

[Fubeca]

I got the Gondorian Helm set and just opened it and ....

The Fountain Guard Helm is busted! Nooooooooooooooo!!!

So now I have to go through the replacement/whatever to get a new one.

Bummer!!!!!!!!

Anyone have any ideas as to what SSC will do for me?

[balrogudun]

dang, that stinks man.

i'm sure they will replace it without a hassle.

[Bodie The Cursed]

Bummer..

Ive yet to recieve anything broken...

[jlcmsu]

That sucks. Not very often do metal helms get broken.


I'm gonna assume you'll have to send the whole set back.

[HighElven]

It would be pretty cool if that happened to me cos they would make me smash them. Even though they would be disfigured they would still be awesome to throw around or whatever.
But bad luck man, I'm sure SS will replace em.
How was it broken?

[Silverbc3]

Wow, I didn't think any of these would break in transit because they are metal. Fedex guy must have been having a bad day :lol

SSC will surely solve it without a hitch:banana

[Lembas Eater]

Disappointing, I know. But Don't Panic, Sideshow will fix you right up!:rock

[Azog of Moria]

I agree with Lembas Eater

http://photos8.flickr.com/6506020_35670042ff_m.jpg

SS will take of ya...

[Deadly Dagger]

post a pic...man it must have gone thru hell to break...is each helm in its own packing?

[Iluin]

Must be terrible, but sideshow will manage the situation. :)

[dstephan]

Of course make sure you use their customer service form to report it...

[Fubeca]

I have a picture if someone can post it for me.

Thanks

BTW, they all come together in one big long package (No comments Bodie). I have a picture of that too.

[Azog of Moria]

http://www.azogscollection.com/fub1.JPG

http://www.azogscollection.com/fub2.JPG


For Fub!

[Fubeca]

Thanks Jerm!!!!!!!!!!!!!!

[jlcmsu]

Man, that just sucks. Cool pic though.

[Mr Fell Beast]

Bummer, I am sure that SS will take care of you, email them ASAP


Returns Request (U.S. only)
Damaged Product / Returns

We guarantee that every item we sell will give you complete satisfaction or you may return it for a replacement or refund of the product price. All returns must be made within 30 days after delivery of the product and should be returned in the original box/packaging. Many of our items are Limited Editions that may not be able to be available for replacement or exchange. In this case we would offer a full refund of the original product purchase price.

We will pay the return shipping cost if the return / exchange is a result of our error such as a defect / damage or an error in filling your order. If the purchase is being returned for any other reason than those previously stated, the buyer will be responsible for the shipping charges to return the item(s) to us.

Returns / Exchanges (U.S. Only)

If you have purchased an item that you would like to return, please use our Customer Service Form to obtain a RMA (Return Merchandise Authorization) number for all returns. We cannot accept a return without an RMA number.
After submitting your Customer Service Form, a customer service representative will contact you with an RMA number and discuss arrangements for the package. Please allow at least 48 hours for us to process your request and reply to you.
Once you have received the RMA number, please write this number on the outside of the box to be returned.
Replacement of any item is subject to its availability.
If this issue is indeed our error, we will arrange for a delivery service to pick up the package. The service will bring a return address label and the other necessary paperwork with them for your package. Otherwise, please send your package to the address below:

Sideshow Collectibles
Attn: Returns / Replacements
733 Lakefield Rd., Unit B
Westlake Village, CA
91361

Please follow all of the above instructions carefully to provide us with the maximum amount of information so that we can better serve you. Within 48 hours you will receive more information from a customer service representative.

[Hrothgar]

Take this broken wing and learn to fly again...

;)

[Mannix DLS]

Sorry to hear about your broken helm Fubeca :angel

I'm sure SS will send you a replacement when you send them an email with some pics of the broken helm...

[phanatix999]

put in your customer service request asap...
replacements will get priority over waiting list... they usually set aside breakage replacement stock also so i wouldn't worry too much...

[scriff]

bugger....

Hope mine arrives in one piece (well 8 to be exact...)

Scriff

[TURINS BANE]

Bummer, they will sort you out though. That wing looks very fragile.:x

[Daveyjaro]

Looks like an Attack Troll lopped off the wing! Bummer dude!

:sick

[noelchiew]

since you got this direct from ss, replacement for that helm shouldnt be a prob.

looking at how the helms are packed, i thought at first they come in 4 separate boxes packed into one big box. I'm glad that they didnt, this way here saves a lot of weight and cost mainly of course!

[scriff]

My helms have just arrived also, and one the wings on my fountain guard helm has broken also. Have you had any reply from sideshow about this yet? I would hope that there will be a replacement, as it is really disappointing to have my first sideshow product arrive in so long - and find it damaged.

It makes me :sick :puke

Scriff

[noelchiew]

oh man, my citadel guard helm is also damaged. knowing that this is LE of 1000 pieces, will ss replace with a spare one (do they have spares?? :dunno ) or will they just take it back, mend it and send it back to you??

if it's an obvious breakage i understand ss would surely do something but what if it's just a crack? will they reject on their grounds that it's not serious enough for an exchange. i mean which collector wants a cracked product right.

anyone?

[HighElven]

Yup mine arrived brokne to.
I emailed Sideshow 24 hours ago and no reply, hopefully I get one soon.
Noel, I think they will just send a new one and make you smash the brokne one.

[noelchiew]

that sounds great. but mine isnt like a total breakage where a part is separated from the helm.

but rather a crack on the cheek plate of the helm on on side. i can see the crack on the inside of the helm as well. and the thing is, it seems like someone tried to patch it up, there's like a smurge around the area of the crack and there is no paint there.

the top pointy part of the helm also looked like as though it was scratched with scotch brite or something. i can see many lines on it and again, it has that matt look where there's no paint either. what's up with that... :dunno

i'm so disappointed. it it's an outright breakage it would be so simple, just take a shot of it and send an email to ss. but i dunno if they will change mine or should i break something so that they will change it?

[scriff]

I'm awaiting a reply from SS as well, doubt I will get one until next week - I hope they have a reasonable stock of spares - this sounds like a bit of a problem helm as a few people seem to have a broken FG helm.

Here's hoping we get a good resolution!!

Scriff

[Fubeca]

Well it has been 4 days now that I contacted SS and still nothing.

[Hrothgar]

I had a broken wing and they responded to me within a few hours. However, I e-mailed the SS rep I had already been working with directly because the helms were mailed to the wrong address.

What they had me do was repack just the damaged fountain guard helm in the box the whole set came in (or any box) and simply mark it with a four digit number. They say UPS will pick it up within four days and return it to them. Then they will replace it.

EDIT: UPS picked it up shortly after I posted this afternoon, slapping a label on it and leaving a tracking receipt with me. That was fast. And they actually came to the right address, not the one it was misdelivered to. Color me impressed.

[gOzum]

Sorry to hear so many arrived damaged in Australia.

Hope you guys get a decent resolution - keep us posted. :elf

[Fubeca]

Finally!!!!!!!!

I just got this e-mail on a Friday however so I doubt the 24 hours would take place over the weekend. But hey it is a response and that is a great start:

Dear Scott,

Thank you for contacting our Customer Service Department.
I'm so sorry that you received a damaged item.

I am forwarding a copy of your e-mail to Jon in our Return's Department.
He will be in contact with you in the next 24 hours with all the
necessary information to retrieve your damaged piece and he will arrange
to send you a new one.

He can be reached directly (admin edited for Jon's sanity's sake)

Please let me know if I can be of further assistance.


Best regards,

Erin
Customer Service

:rock

[Slimjim]

You are in good hands. Jon kicks ass. I recieved GoSF busted, twice & he got everything handled in a timely & professional manner. The third time it arrived it was perfect!

:banana

:spook

:taz

-Cheers

[Hrothgar]

Jon and Erin are the ones who helped me, so you're in good shape.

[scriff]

I'm hoping it will all work out. Still waiting for a reply from SS - doubt it will be over the weekend, but at least fubeca has given me the email of the bloke that is helping him - in case I hear nothing.

Scriff

[noelchiew]

good news ss replied back. had to smash the helm up and send pics to them. phew!

good to know there are still replacement helms available! :dance

[Fubeca]

I got another response back from SS. Here it is:

Dear Scott,

This email is to inform you that your Return Authorization request has been processed and your corresponding RMA # is 5622. Please put this # on the outside of the box we originally sent you the item in or one of your own if need be; this # is the only information needed on the outside of the box. UPS will retrieve the item from the location to which it was delivered within the next 4 business days after 06/20/05, so if you will not be available during these dates, please make the package available to the UPS Personnel.

As soon as we receive the package back from UPS, we will send out your replacement as quickly as possible. Thank-you for your patience in this process!

Best regards,

Jonathan Rasmussen

Returns Department


The damaged one is going out tomorrow!!!!!!!!!!!!

Thanks SSW!! :rock

[noelchiew]

oh it's the same guy that replied me. why is it that my damaged helm need to be destroyed and they will send a replacement after seeing the pics but for your case, they have to go thru the trouble of getting it shipped back to them?

[Gazmog]

I had a broken wing and they responded to me within a few hours.

So are you ok to fly again? :lol

[dstephan]

US damages usually require return of the damaged merchandise. It's only international returns that usually ask for it to be destroyed.

[ju421019]

I just got my first order from Sideshow - guess what as I was taking picture of each - the fountain helm is broken at the wing -- exactly like the picture at page 1 - I mean exactly.

Now coming to return, I'm filling out the return form on the page, but want to know if I need to send Sideshow a picture of the breakage?

This was so dissapointing - considering i had gotten a defective digital camera yesterday, looks like all my time is spent returning products.


Thanks.

[LOTR Fan]

Sorry to hear that ju! :bang :bang

[noelchiew]

that makes sense. since it's not worth for them to pay for international shipping back.

ju, there's a returns link on the left side of ss's page. find out which way is the right one to inform them depending on your location.

[ju421019]

Just to give a update on my case, I heard from on the 27th I believe, after I filed the RMA on the 22nd of June.

They said they'll send me a prepaid label to return back the Gondorian Helms, and then send a replacement.

I have not received the prepaid label yet, hoping it comes soon, because this has turned out to be a long ordeal, and not happy one.

[scriff]

My replacement HOFG is on it's way!!
hope it arrives in one piece.

Scriff

[Winged Shadows]

Good luck to both of you! :wave

[noelchiew]

mine replacement helm arrived today... intact... BUT just one main problem. it's the wrong helm :doh

now it still not solved... have to wait for their reply to see what should i do now... i wonder how long would it take to get it right and finally rest this matter. argh... :bonk

[ju421019]

Update on my situation, I was told the prepaid label shipped June 28, but still has not arrived, have e-mailed asking for it to be resent.

Gosh - this has turned in to a long ordeal. Just want to get the helms in tact

[jesseawilson]

And still no word on mine yet.........yay.





Jesse

[noelchiew]

the correct helm arrived today. finally this matter can be closed. phew!!!

now i have an extra fountain guard helm lol...

[scriff]

My Fountain guard helm seems to be still on the way - tracking indicates that it is in Sydney - so just another 1000clicks to go!!

Scriff