TOYS2

[nash]

Figured I'd post this here since most people who buy from Toys2 post in this forum.

Anyways, does anyone have a direct email to someone at Toys2 because I want to cancel an order that I have with them, but using the customer service form on their website does no good. No one seems to reply to that one.
Thanks!

[customizerwannabe]

Tel: 905-470-0007

[nash]

Tel: 905-470-0007
I used to call, until I had an extra $20 charge on my telephone bill.

It appears to be a normal US number, but you get charged international rates because it's a canadian number.

[pjam]

Just email them then, Eric always responds to my emails...

[nash]

Just email them then, Eric always responds to my emails...

do you just email them using the form on the website or do you have eric's direct email addy? if so could I have it pls?

[dekadentdave]

You know they charge 10% of the TOTAL order if you cancel your pre-order they will charge you. I actually have an order I was thinking about cancelling but not sure if it is worth paying the $25 cancellation fee.

[Seth Gecko]

I canceled a preorder with them a while ago no charges even though thats what it states.(he said there will be no charges and there wasn't)

[nash]

You know they charge 10% of the TOTAL order if you cancel your pre-order they will charge you. I actually have an order I was thinking about cancelling but not sure if it is worth paying the $25 cancellation fee.

yeah bro, its actually ivan drago that i was going to cancel. do you think i should?

[dekadentdave]

I was actually going to cancel my Drago and Creed bacause I need the money for ComiCon. I could save about $30 ordering them from Sideshow but the cancellation fee pretty much cancels out the savings but it's a pay-now or pay-later thing. I still haven't decided if I should or not.

[pjam]

The 10% fee only applies to items not yet in stock, at least that's how it was explained to me over the phone//

And nash, I use the email provided on the site. Eric (Owner) is an awesome guy... I'm sure he'll get back to you within a couple days

[twistedfreak]

I have bought from Eric before, and I was completely satisfied. Great service and a great guy. I had no issues when I cancelled an order once before. I wasn't charged or anything.

[abake]

I once had some problems cancelling a SST Sith Anakin... folks over at Toys2 sent it even though I had cancelled it and then I never got a refund, even though I shipped it all the way back...
Eric wrote saying that he'd refunded my cc, but I never got the money.
And then he just stopped answering my mails.

[nash]

yup ive probably emailed them about 10 times in the past using that customer service page on their website. Not once did i get a reply.

So i'll try it again , but somehow I have a feeling they dont answer that email very much.

[customizerwannabe]

Haven't tried emailing, but I made a 1K order with them that got to me in 3 days. Great service!