HYMN
Super Freak
- Joined
- Jul 18, 2009
- Messages
- 617
- Reaction score
- 25
Hi dear members I have a big issue with Tsume;
I bought 3 X-tra Naruto Shippuuden figure from them. My order's invoice number is 5667. They sent it by DHL. That's because the total cost is more than €75 I must pay %18 custom fees. DHL customs wanted a declaration paper about what's in the package. I sent them the list of the figures. Than they (DHL) called and told me that there's only 2 figure box in the cargo package. I'm pretty lucky that the package has been controlled by DHL customs because there will be a big surprise for me. If I signed the delivery paper I won't be any right about the missing figure.
So as I tried to communicate with Tsume. I wanted an explanation and a solution urgently. I mean "today" by "urgently". I don't know which figure is missing because I didn't get the package. The total invoice in the box and declared price of the cargo is €150 but there's only 2 figures.
Tsume responded me like this:
Now I communicated with DHL and they insist that there's 2 figure in the package. I'm sending the package back and I'll start a claim from Paypal.
Please do not buy from Tsume or be very careful at least. Check the package before you get from the delivery man.
I bought 3 X-tra Naruto Shippuuden figure from them. My order's invoice number is 5667. They sent it by DHL. That's because the total cost is more than €75 I must pay %18 custom fees. DHL customs wanted a declaration paper about what's in the package. I sent them the list of the figures. Than they (DHL) called and told me that there's only 2 figure box in the cargo package. I'm pretty lucky that the package has been controlled by DHL customs because there will be a big surprise for me. If I signed the delivery paper I won't be any right about the missing figure.
So as I tried to communicate with Tsume. I wanted an explanation and a solution urgently. I mean "today" by "urgently". I don't know which figure is missing because I didn't get the package. The total invoice in the box and declared price of the cargo is €150 but there's only 2 figures.
Tsume responded me like this:
Spoiler:Hello,
Unfortunately, there is nothing we can do about Tariff. Customs duty works in each and every country. This issue doesn't come under our jurisdiction.
As for the figures, there were at the number of 3. They are all packed together before being shipped.
Best Regards,
Jeremy
Now I communicated with DHL and they insist that there's 2 figure in the package. I'm sending the package back and I'll start a claim from Paypal.
Please do not buy from Tsume or be very careful at least. Check the package before you get from the delivery man.
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