timelordscience
Super Freak
(hopefully this is the right section!)
I moved from Florida to N. Carolina and brought my 2 detolfs with me. After finally finding a new residence, they were sitting in my new place waiting to be assembled (didn't have time to do it right away since I've been swamped with work lately).
I had to house sit for a client for a week; I came home to find that my house had been flooded (broken water heater) and the unit's wooden parts (the top and bottom panels) had been submerged for god knows how long and were ruined. I was wondering if anyone knew if Ikea provided replacement pieces for the top and bottom panels as I still have the glass and metal structure/skeleton/beams. I don't, unfortunately, have an Ikea anywhere near me that I could walk into and inquire about it; I've tried emailing customer service but I haven't heard back yet - I'll probably end up calling them whenever I get some free time at work.
I was just wondering if anyone has had luck getting replacement pieces before from them? I know when I typed in 'replacement piece' into their little automated helper, she pulled up a replacement form but I had no idea what the hardware numbers and such were. I'm just wondering if I'm getting my hopes up that I can replace the two panels (well, 4 all together since it's 2 detolfs). I'd feel bad to have to get rid of the whole thing over a couple of panels!
I moved from Florida to N. Carolina and brought my 2 detolfs with me. After finally finding a new residence, they were sitting in my new place waiting to be assembled (didn't have time to do it right away since I've been swamped with work lately).
I had to house sit for a client for a week; I came home to find that my house had been flooded (broken water heater) and the unit's wooden parts (the top and bottom panels) had been submerged for god knows how long and were ruined. I was wondering if anyone knew if Ikea provided replacement pieces for the top and bottom panels as I still have the glass and metal structure/skeleton/beams. I don't, unfortunately, have an Ikea anywhere near me that I could walk into and inquire about it; I've tried emailing customer service but I haven't heard back yet - I'll probably end up calling them whenever I get some free time at work.
I was just wondering if anyone has had luck getting replacement pieces before from them? I know when I typed in 'replacement piece' into their little automated helper, she pulled up a replacement form but I had no idea what the hardware numbers and such were. I'm just wondering if I'm getting my hopes up that I can replace the two panels (well, 4 all together since it's 2 detolfs). I'd feel bad to have to get rid of the whole thing over a couple of panels!
