Their site really screwed up this, having it up for order, but not actually being orderable since the cart said they were all sold or in peoples carts. They actually went up about an hour and a half later and are sold out now. Wasted a whole morning on this for nothing. This was Dar Hall Mansions screw up. They should have done better. If this is a sign of things to come, they can keep their posters.
Dear Collectors, we are Dark Hall Mansion and below is a longer note detailing all regarding our Great Pumpkin drop, but we're also enclosing this brief, below, as a couple of posts casually reference sites that say 'sorry' (if that) for any prob and move on-that's NOT us! Please take just a moment and read through as we respect your comments and frustration and will NEVER just be casual about our clients or their input!
Thank you for the courtesy and opportunity to do Wow you again shortly with our next print and KNOW the processing will be solved!
Please see below,
DHM
From DHM: we
DO care, we
WILL fix this, and we very much
DON'T just throw out apologies and move on. We also never take for granted the the massive love and interest we receive on our projects, nor will we ever be indifferent to the business directed our way. If other firms have taken that approach with you, it's unfortunate, but also unacceptable as you don't need to settle. We understand if you've had bad experiences elsewhere but we won't allow that to define us nor would ever want any of you to lower your expectations as we respect you don't need to settle for less. It's simple, end of the day, we put together projects we believe in and want you all excited about and part of that is knowing you don't have to hassle purchasing them, we agree with that and we'll see to it on our next. Know that.
Thanks very much,
DHM
https://www.DarkHallMansion.com
DHM TO TACKLE ALL PROBS IN ONE EMAIL:
First chance we've had to post here today: Please know we fall on our sword for yesterday's tech glitch accepting 100% responsibility for all the heat and apologize sincerely. As you can see from some of our updates below we didn't find any of this acceptable. We had everything lined up, in detail, to smooth out the probs some of you had with emovieposter earlier and to make your experience a pleasant one, not to complicate matters. A tech oversight between paypal and bigcartel's interface created today's problems that were missed by a simple, but inexcusable, oversight on our behalf. Once again, our apologies for that.
As you've noticed by the degree of customer reach out and dedication to detail, and sheer volume of positive responses, we have no intention to allow this to happen again but understand you will need see the results-fair enough-so please grant us that opportunity as an upcoming drop will more than compel!
Next, regarding use of bigcartel, we couldn't agree more, we can't stand the carting function locking up prints and will not use it again, our goal was simply to ease the expected traffic (trust us, it was huge!) and not risk the dreaded white page blanking for interested buyers. Again, it will be solved on the next and we'll simply use the immediate buy functionality for all offerings.
Lastly, as one posting noted, as an up and coming firm we need take our processing of projects seriously, we did, as you can see in the nature of the work and way it's presented, the last thing we're going to do is be indifferent to the way they're dropped-so please see that mistakes were made-no doubt-but trust we're given the grace anyone is entitled to in rectifying same-and do know they were never errors made out of indifference, that's clearly not in our interest either!
And still we're receiving positive emails and gracious notes from people that see the bigger picture here: the simple fact that it's not in our interest to invest the time, money, efforts and love we have in our projects to willfully not care about mistakes made-in short-we care
very much and will do what it takes to solve. But again, know errors weren't made out of indifference, we WILL do better on the next and personally responded to each and every email that came in to our site-ALL of them!
And above all, please accept our sincerest apologies, please look at the efforts and detailing on our projects and efforts throughout and know that it was one contained problem-processing-and it WILL be sorted and solved. We assure you-you'll want to see what's upcoming on our next project-so bear with us while this last is resolved and we think you'll find a new site where you can expect to not only find new and compelling work, interesting artists and new and unusual projects, but maximum care and respect for the client as well. Just let the results prove us out.
Again, apologies to ALL-sincerely so-we appreciate the understanding on the above and trust you will find your faith more than rewarded via our upcoming drop!
Kind regards,
DHM
https://www.DarkHallMansion.com
